Shipping policy
🚚 Shipping Policy
📦 Processing Time
We aim to dispatch all orders as quickly as possible, custom orders have a lead time that may vary depending on the request. Should we have delays please expect:
- 2–4 business days for off-the-shelf items
- 7–14 business days for custom printed or personalised orders
Please note: Processing time may vary during peak seasons, promotions, or for large orders. We'll keep you updated if there are any delays.
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🌍 Shipping Rates & Delivery Times
We currently ship within Aotearoa only.
Aotearoa Shipping
- Flat Rate: $8.50 NZD tracked
- FREE shipping for local orders over $120 NZD
- Estimated delivery: **1–4 business days** after dispatch
> All delivery times are estimates and may vary depending on your location and courier performance.
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🎯 Order Tracking
You’ll receive a shipping confirmation email with a tracking number once your order has been dispatched.
If you haven’t received tracking details within the expected time frame, feel free to contact us.
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⚠️ Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for lost orders due to incorrect addresses. If your parcel is returned to us, you may be responsible for reshipping fees.
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💬 Questions?
If you have any questions about shipping or delivery, contact us at thebroscraftstore@liamgratis.com — we’re here to help.